Sohaib Ahmed
Digital Customer Success Manager - APAC
Cisco Systems
About Me
Accomplished Digital Customer Success Manager with 13+ years at Cisco Systems, progressing from Solutions Engineer to APAC regional leadership. Expert in building scalable customer success programs, driving 30% YoY growth, and pioneering AI-driven customer sentiment analysis.
Experience
2019 - Present
Digital Customer Success Manager - APAC
Cisco Systems
2016 - 2019
Business Development Manager
SMB Channel Sales
2015 - 2016
Customer Solutions Engineer
Commercial & Mid-Market
2011 - 2014
Solutions Engineer
Early Career
Skills & Expertise
Customer Success
- Digital Customer Success Programs
- AI Customer Sentiment Analysis
Technical & Sales
- Pre-sales Technical Support
- Security & Networking Solutions
Business Development
- Channel Sales Management
- Revenue Growth (30% YoY)
Education
Customer & Operational Analytics
University of Pennsylvania (Coursera)
2018
Cisco Sales Associate Program
Cisco Graduate Program for Business & Technical Sales
2011 - 2012
Master in Engineering Science
University of New South Wales
2008 - 2009
Extracurricular Activities
iSpeak Toastmasters Club President
Toastmasters International
2017-2019
UNSW Alumni Panelist
University of New South Wales
Student and Graduate Professional Development
Cisco MentorMe Program
Cisco Systems
Top Talent Acquisition and Development